Wheaton Basement Waterproofing
L.S. from Wheaton
“Last year I had your staff out to waterproof my basement; there were many cracks, especially following the drought.
After our recent deluge of 9” of rain on top of an already-saturated ground surface, I found one small puddle in the basement. Fearing that one of the cracks had leaked, I called and scheduled an appointment. Your staff person politely told me that the puddle was probably due to pressure on the “cove”, and that none of the cracks had leaked.
He called your office and was given permission to apply some epoxy to the cove, stating several times that it is not guarantee that it wouldn’t happen again. He made it certain that I understood that.
You didn’t have to give him permission to do that; it didn’t take much time, but it made me feel 100% better! I had the walls and floor painted after you were here and I didn’t want to have to deal with a water problem.
THANK YOU SO MUCH for allowing him to apply the epoxy. It may do the trick since we only have those 100-year floods every two years! But it was “above and beyond” which never seems to happen anymore, and I appreciate it.
I will recommend your service, and already have, to my friends and family. It pays to be nice.”