Brookfield Basement Waterproofing
L.P. from Brookfield
“To whom it may concern:
I would like to make you formally aware of the exemplary customer service I received in my drain tile inspection on 7.24-7.25.03, specifically with regard to Ismael.
Upon arriving on site, Ismael reviewed and discussed the work he and his crew were going to perform. There were several discrepancies in the actual work that needed to be done, versus what was written and/or discussed previously. Ismael took the necessary time to review the entire situation and work with me in resolving these issues. During our discussion, and through a number of questions that I had, he was courteous, attentive, and very accommodating. Though anxious to begin their work, he told his crew to wait before starting so that we both understood exactly what would take place.
Throughout the job to its competition, I was kept abreast as to exactly what was going to happen next, and my questions were answered readily and thoroughly. The crew was polite and worked quickly and efficiently; I believe that this is a direct reflection of the leadership that they were provided with. Ismael has excellent customer service skills, worthy of recognition. He is certainly an asset to your company.
It has been a pleasure having your work crew install the drain tile in my home. I look forward to an equal amount of satisfaction in enjoying the quality of the work—and a dry basement. Thank you.”Back to top