The average rating for U.S. Waterproofing in Skokie is stars out of 5 stars based on 3 reviews.
I promised to write an e-mail about my wonderful experience with your company. This is the second time we have used U.S. Waterproofing to fix cracks in the basement. When we spoke I did forget to mention our experience with Shawn Finnicum. Shawn is professional, kind and courteous. Shawn took the time to help us understand what our problem was and what can be done to fix our problem. Before he left we had our appointment set and we were good to go.
Today, Marcos showed up at the door. Wow… just another great employee of your company. Another kind, courteous and meticulous employee. Marcos left the area cleaner than when we started! All I can say is you are lucky to have these 2 employees. Kudos to you!
“Dear Mr. Finnicum:
What a delightful surprise to receive your $400 check in the mail yesterday. It was a truly fair assessment from you, and well appreciated.
I feel as though I have met an exceptional businessman who cares a great deal about the reputation of his company. Needless to say, you have my vote for fairness and reliability, and I would assuredly recommend you as a true gentleman in the world of business in this area.
Thank you so much for your time, effort and consideration.”
“To Whom It May Concern:
A couple of weeks ago, Shawn Finnicum came out to Skokie for an estimate. I rent a home to a family who had been experiencing leaking in their basement. The timing and the causes were hard to track because it was rental property and I had only purchased it several months before. Before Shawn came, I already had a contractor friend inspect the origin of the leak, which was at the north wall near the water heater. The contractor looked inside and beneath the water heater and determined that it must be coming from an outside wall. So, on another friend’s advice, I called U.S. Waterproofing. In fact, they specifically mentioned Shawn and how nice he was.
When Shawn inspected the area, he covered the options and pricing for remedying the situation if the water was coming from outside. The water heater was obscuring the possible entry point. He insisted, over and over, that even though I had the water heater inspected by a general contractor, I should cover myself by getting a plumber out with a definitive answer before I spend money to solve a problem that may not exist. I finally acquiesced and promised to call Shawn to let him know, one way or the other, what the final course of action would be.
A plumber came the next day and it turns out that indeed there was a leak beneath the visible portion of the water heater. I had it replaced and the water problem disappeared.
Without Shawn’s honest approach, in fact, his insistence, I would have approved a costly procedure that would have upset the lives of the tenants, and would have left the real problem unsolved. Many thanks to a fine representative of U.S. Waterproofing and to your company.”
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