The average rating for U.S. Waterproofing in Arlington Heights is stars out of 5 stars based on 4 reviews.
I just wanted to let you know how happy I am about your visit to my house to fix three cracks. This is my third time using your company, (two houses). And, so far I have always been completely happy with your company!
I can’t believe what a wonderful and fast and clean job Reymundo and Dennis completed. And, they were completely knowledgeable of their work and answered all
my questions patiently with confidence and pride.
I read your folder just a few days before the work was done and after the men were finished it was nice once again to feel your company really does choose workers who will represent your work and company well.
I just want to compliment your crew that worked so hard to correct the seepage problem at my home. They were very professional, organized and neat. After a very difficult job, they put everything back in place to its original condition”.
On Wednesday, March 26, two of your employees came to my home to fill in a crack in the basement wall with epoxy, as we had discussed on your visit a couple of weeks earlier. They were extremely polite and pleasant, and kind enough to explain the process to me, which I found very interesting.
As of this writing it hasn’t rained yet, so the repair job hasn’t been tested. However, it looks very thorough and I was quite impressed with both the speed of the repair and the behavior of your employees. I look forward to a dry basement during the upcoming spring rains and would recommend your service to anyone in need of it. “
“To Whom It May Concern:
My name is _____ and I would like to commend you on two of your ‘installers’ or ‘laborers’. Although I am not quite certain of their names, please check my records and verify who came to do the work (10/10/03 and 11/20/03), however, the names of the contract papers appear to state ‘Greg/Pat’.
As a very brief history, recently I lost my husband and am faced with a number of household chores I am not used to handling, one being detecting a leak in my basement. Of course, I received the estimate and the two workers came to repair my one leak, they discovered three additional leaks. At first I was quite upset that the estimator did not find these additional leak, but then I did not ask them to look for other leaks. In any event, these two workers did their job, helped me in moving things in my basement to get to the leaks, and repaired three other leaks. Of course, it was their job and it did make money for U.S. Waterproofing.
What I want to point out it that first, they were on time (I asked for the first appointment); second, they were so friendly and explained every single thing they were doing, probably more than I needed to know; and lastly, they cleaned up after themselves and when they left, I felt comfortable that I had done the right thing.
Unfortunately, the workers had to return on November 20, 2003 to repair one on the leaks in the basement (which turned out to be nothing) and a bigger leak in my family room and, much to my surprise, the same two men were dispatched. Again, they were very prompt, friendly, fast, and pleasant. I would not hesitate to recommend your company if the rest of the employees are like the two that helped me out. Too often we are quick to complain or report workers that do not perform to out satisfaction. This was not the case. In any event, please make note of these two employees. They are a compliment to your company.”
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