Looking for a waterproofing contractor can be a frustrating task. But finding one doesn’t have to be. Thousands of homeowners just like you have counted on us for over 50 years. Below you will find some samples of the hundreds of customer reviews and letters of appreciation we have received, organized by location. Click here to see some of our Commerical Clients.
Our Basement Advisors also carry a referral book, which is a listing of more than 10,000 of our more recent customers.
“In 2016 I contacted two companies to provide me with estimates for an interior sump drainage problem I had. US Waterproofing provided a competitive estimate and did high quality work. They explained the cause and the necessary maintenance required to keep the system running smoothly. We have not had a problem since.
“WANTED TO SAY THANK YOU SO MUCH TO PAT LEE, FOR THE OUTSTANDING HELP AND RESPONSE HE GAVE US, WHEN WE HAD SUCH A TIGHT TIME LINE ON HOUSE WE WERE SELLING.
“U guys Are smarter than me. Installed drain at the bottomof stairway, we will see when after the next storm. Auyelie &Abel did a great job. Thanks
“Great job! Jose suggested doing a fourth crack in the basement wall that wasn't leaking at the time and I thought this was wise. The man who replaced the dry wall did an excellent job. Although we haven't had a major rain storm, the crack in the laundry room, which always leaked, had not leaked at all! (This crack was repaired years ago by another company that went bankrupt.) I am so happy with the work!
“I am thankful we selected U.S. Waterproofing for repairing our basement issues. Cracks in basement are difficult to resolve, so having them on our side made it easier. One of the cracks started leaking and it was just a matter of calling them to get another crew coming, inspecting and repairing it again, at no cost. No questions asked, no arguing needed. Their warranty promise is rock solid.
“It hasn’t rained yet so I don’t know if it still leaks or not. I’ll let you know as soon as possible. The man who came out here was very nice and friendly.
“Crew arrived on time and were very courteous and neat. Did a great job installing drain tile.
“Everyone in the USW Team was professional and personable.
“Your responsiveness from the beginning to conclusion has been outstanding. Starting with keeping me advised and showing up on time was a pleasant surprise as compared to other companies we have dealt with. Your employees were courteous and performed their duties as required. They reviewed with us the finished work and answered our questions. They cleaned up after they were finished to our satisfaction. Well done and hopefully your work will last for years. Will keep you in mind and refer your company to others.
“I was originally scheduled to have my new pump installed 4 weeks after initial consult. A couple days after my consult, my pump failed and I called US Waterproofing and they were able to come out that week to install my new pump. David M. ( customer service representative) was very helpful in answering all my questions.
“Unlike their competitor who did not respond to the request for service that I posted thru their website, I received an immediate response from U.S. Waterproofing and the associate assigned to my area also responded shortly thereafter to set up a date/time to inspect my foundation crack. Fix was also scheduled and happened as planned. All were very courteous and timely in their handling of my request. Very happy with this company! Highly recommended (so far) -- just waiting for the next big rain to confirm the patch works!
“Workers were polite and professional. Only time will tell if the basement stays dry.
“Great job! Very professional and gave great advice and recommendations. Will use in the future
“The guys did there job quickly and efficiently. The appearance is ruff and I wish the outer appearance was smother.
“He was prompt and quick.
“You guys did exactly what you said you were going to do! Work was done in an orderly and professional manner. Crew was friendly and cleaned up nicely. Hopefully everything works fine once the rains come. Thanks.
“Fantastic job! I want to commend all the guys that worked on the crews who came to my house. I believe the crew leader was Milton. And then the guy that came to do the final sheet rock work was Juan. These guys went above and beyond the call of duty to get the job done and to get it done well. They are to be commended for their excellent work!
“The crew was courtious, kept us notified of what they were doing and cleaned up afterwords. Time will tell about our leaking crawl space.
“Nice job, professional workers.
“Job well done!
“Excellent tech very happy 😃
“Nothing but good experiences with all your employees
“The serviceman Henry Figueroa was great. He answered all of my questions and finished the work in a timely fashion. Did an excellent job.
“Mario and Adrian were the techs for both an inside job earlier this year, and outdoor repair done this week. Membrane is still setting and we need to water test next week, but so far, things seem to be proceeding well.= on both our jobs--(Once we got by some earlier scheduling issues last December on first job..)
“very nice Javiar and his 2 other men did a very nice job and very neat
“Very good had a good experience.From start to finish.
“Company representative fail to contact on day of appointment I had to call to verify time slot. Technician very informative as to he was doing and answered all questions.
“Juan is a very professional individual. Very neat, excellent work.
“Fast, efficient and flexible. I'd definitely recommend US Waterproofing.
“The crew were clearly skillful professionals who know their craft but could have been more personable. At one point, I was given the impression that more concrete raising could have been done but because it wasn't part of the job it didn't get done. I would have paid to have it completed rather than have the guys out again. I also don't think that I should not have to call the office on the morning that the work is to be completed for the crew's arrival time.
“I knew I was getting quality work when I pushed for US Waterproofing to do of job. The buyers and everyone else hushed at mention of this company. Very proud and happy to put this comment in print because the problem is solved. A grateful customer!
“great response, great job!
“Very nice and helpful
“The proof will come with the next heavy rain but to this point all went well. Technician arrived early and completed the crawl space crack repair in a timely and proficient manner. So far very pleased.
“He did a fine job, and I hope he's Okay. The wind blew his truck door into his head as he was preparing to leave, so I put two bandages on it and he left.
“Everyone did a great job
“Great crew arrived early and explained their work well. Sales rep John was thorough and made the sale effectively.
“The process from start to finish was very good. Dean was very professional, honest, and likable. The workers were amazing, as they busted their tails. Overall, what kept me from giving a perfect score was the poor communication from the office. Three separate communication errors caused me and/or my wife to miss work l.
“Great experience Good representatives in Sales and actual installation However, customer interface with scheduling folks and office workers needs improvement Shows lack of initiative and concern for customer needs
“Everything was fine. They came early which I liked
“Great service, on time and informative, great pricing
“Job was done well and process was explained.
“I recently saw an add on TV for your company and I said to myself That is the company I used. I used you services back in the 80's when my new home had a few cracks and leaks in the basement walls and at the point where the walls met the basement floor. I just had to write a review for being completely satisfied with the results of your work. My basement is still dry after 30+ years. Thank you !
“Chris Nava was our repairman. He removed the drywall, fixed two cracks, and replaced and taped the drywall in the same day. He showed up on time, was courteous and pleasant, and completed the project professionally in one day.
“Great work! the crew was very professional and cleaned up. the Forman, Alfredo's answered every concern, that I had. I will always call and refer to my family and friends US Waterprooing. Thank you
“Had a wonderful serviceman at my house on Saturday to re-repair a foundation crack. Ramon DuRon is a professional and very knowledgeable employee. He is polite and very patient while explaining every step of the process. He put the customer first!
“I called US Waterproofing and the adviser Pat Lee was helpful and knowledgeable. The install did a great job. Thanks US Waterproofing!
“Would have preferred to have photos of the finished work. Just trusting that the work got done properly at this point. Easy fix ....snapshot and emailed to customer